Canvas "No Connection" on Vibe Board | Feature Requests

Canvas "No Connection" on Vibe Board

Erica

I can not access Canvas at all. I've restarted the board, reset the WiFi, and tried a different account. Whenever I try to access the app, it says "No Connection". Any ideas?

February 24, 2025

Jiulong Wang

Hi Erica, I'm sorry to hear you're encountering this known issue. For more details, please send an email to support@vibe.us.
If you recently set a password for your Vibe account, this issue might be related. To resolve it, log out of your Vibe board and instead of signing in to your existing account, click "New Sign In" and enter the same email address. This should sign you in to your existing account with a refreshed access token, which should resolve the "No Connection" issue.
If you encounter any problems with these steps or need further assistance, please don't hesitate to send an email to support@vibe.us.